Clinique SkinIn (“SkinIn”, “we”, “us”, “our”) places great importance on protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, with whom we may share it, and the rights available to you.
This Privacy Policy applies to cliniqueskinin.ca, our online store, our communications (email, SMS, social media and online chat), as well as personal information collected at our clinic.
This Privacy Policy has been prepared in accordance with Quebec’s Act to modernize legislative provisions as regards the protection of personal information (Law 25) and the Act respecting the protection of personal information in the private sector.
In accordance with Law 25, we have designated a person responsible for the protection of personal information within the clinic:
Inga Govedarica
Owner of Clinique SkinIn
Email: info@cliniqueskinin.ca
Telephone: 450-678-6060
Any questions, requests or complaints regarding the protection of your personal information may be addressed directly to this person.
We may collect your first and last name, email address, telephone number, mailing address, where applicable, and date of birth.
As part of our medical aesthetic services, we may collect sensitive personal information, including:
This information is treated as sensitive personal information within the meaning of Law 25. It is used solely to provide and manage your clinical care, unless you provide separate and express consent for another use.
For example, publishing a before-and-after photograph on our social media platforms or website requires separate consent, which may be withdrawn at any time.
We collect the information required to process payments and, if you choose this option, to submit a financing application through our partner Medicard.
We do not retain your complete credit card information. This information is processed directly by our payment service providers.
When you use our website, we may collect certain technical information, including your IP address, device and browser type, pages visited, length of visit, and interactions with our advertisements and online chat services.
We may collect your personal information when:
We use your personal information to:
We do not collect more personal information than is necessary for these purposes.
Your consent is required before we collect, use or disclose your personal information, except where otherwise permitted or required by law. Your consent must be clear, free and informed, and must be given for specific purposes.
We do not sell or rent your personal information. We share it only with the following categories of third parties, to the extent necessary to provide our services:
Each of these service providers is contractually required to protect your personal information and to use it only for the purposes for which it was provided.
Several of our service providers, including Klaviyo, ManyChat, Make.com, Meta, Google, Shopify and Webflow, may host or process information outside Quebec, including in the United States.
Before transferring personal information outside Quebec, we ensure, in accordance with the applicable requirements of Law 25, that the risks associated with the transfer are assessed and that appropriate safeguards are implemented.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or for the periods required by applicable laws and regulations, including any record-retention requirements applicable to medical and aesthetic care.
Once the applicable retention period has expired, your personal information is securely destroyed or anonymized in accordance with applicable legal requirements.
We implement reasonable administrative, technological and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use or disclosure.
These safeguards include restricted access to our systems and client records, as well as the use of encrypted connections on our website.
However, no method of transmission or storage is 100% secure. In the event of a privacy incident that presents a risk of serious injury, we will notify the individuals concerned and the Commission d’accès à l’information du Québec, as required by law, and record the incident in our privacy incident register.
Our website uses cookies and similar technologies, including Meta Pixel and Google Tag Manager, to:
In accordance with Law 25, the default privacy settings on our website provide the highest level of confidentiality, except for cookies that are strictly necessary for the operation of the website.
You may also configure your browser to refuse certain cookies or notify you when a cookie is placed. Some website features may be limited as a result.
In accordance with applicable law, you have the right to:
To exercise any of these rights, please contact our person responsible for the protection of personal information. Proof of identity may be required. We will respond to your request within the time limits prescribed by law.
Certain information may not be disclosed if it is protected by professional secrecy or if its disclosure would affect the privacy of a third party.
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 14 without the consent of their parent or legal guardian, except where the collection is clearly for the minor’s benefit.
We do not currently make decisions about you based exclusively on automated processing of your personal information, such as a decision made without human intervention.
If this changes, we will inform you in accordance with applicable requirements, and you will be able to submit your observations to a member of our staff authorized to review the decision.
Any complaint regarding the handling of your personal information may first be submitted to our person responsible for the protection of personal information. We will acknowledge receipt of your complaint and respond within a reasonable period of time.
If you are not satisfied with the handling of your complaint, you may contact the Commission d’accès à l’information du Québec (CAI):
We may update this Privacy Policy from time to time, including to reflect changes to our practices or applicable legislation. Any changes will be posted on this page along with the date of the most recent update. We encourage you to review this Privacy Policy periodically.
Clinique SkinIn
110-1000 rue du Lux
Brossard, Quebec J4Y 0E3
Telephone: 450-678-6060
Email: info@cliniqueskinin.ca
Last updated: April 12, 2026
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